Policies

Our simple (but required) policies

  

  1. A nonrefundable deposit to hold secure the date for your event, that Deposit will be applied to final bill and balance will be due upon final invoice delivery.  The date and rental items are not reserved until deposit and signed rental agreement is received by Elite Events of Orlando LLC.
  2. Deposit schedule: 50% for events less than 90 days. 25% for events over 90 days. Final payment is required 30 days before the event along with the final guest count (unless otherwise pre-arranged). You may add linens and décor to the contract until 7 days before the event which is when your rentals go into our production lineup to be pressed and prepped for delivery.
  3. Client shall return items or have them ready for pick up on date and by time specified on your rental contract.  Additional daily rental fees will apply for late returns. (only applies if renting as a DIY)
  4. Cancellation- original deposit is non-refundable for any other payments made on any item within 24 hours of scheduled delivery or pick up will result in a 50% cancellation fee.  Cancellation of entire order must be done more than 90 days in advance or your payments will be forfeited.
  5. The client is responsible for loss or damage of items and will pay for the cost of replacement or repair.  This cost will be assessed within 5 days of return and presented in a separate invoice payable within 15 days.  The replacement value of items will be determined by age and condition at time of rental.
  6. There is no warranty that rented items are free of defects.
  7. Client takes full responsibility for proper set up of tables to ensure proper leg locking for full stability.
  8. The client agrees that Rental Company holds no liability for any damage or injury caused by the use of rental items to client or any third party.  The client assumes all risk of personal property damage or personal injury and if any accident involving the rental items which occurred while it is in client's      possession, client shall make Elite Events of Orlando LLC. aware by written statement of details of occurrence of event including police report and names and addresses of witnesses.     
  9. Cleaning fee will be assessed if items are returned with excessive dirt as determined by EEO. If there is wax found on any linen, an additional cleaning fee will be assessed and if the wax has damaged the linen beyond cleaning, a replacement charge will be assessed.
  10. All food service items (charger plates) must be left for pick up or returned rinsed and free of food.  A cleaning fee will be charged if items are not left in this condition. (if rented as a DIY)
  11. If you have not contracted our day of coordinating services or one of our planning packages, we are not your day of coordinator contact. Nor do we place take away gifts for you or do any placement of personal items on tables or elsewhere.
  12. If you have a planner or day of coordinator, this person must be respectful to our staff as they will be to them. Any demands to do beyond what was ordered will result in you being charged for additional items used. Furthermore, any attitude, demanding to do things, foul language and unprofessional behavior of the planner/coordinator can result in our staff stopping setup and not continuing setup until the planner/coordinator leaves. Our staff is professional and there to help and tends to lend a hand in almost all cases, however there are times when a planner/coordinator acts in an unprofessional manner and our teams will not be subject to demands or being spoke to in an unprofessional manner.
  13. Returned checks will incur additional charges including but not exceeding all bank fees plus $15 processing fee.
  14. Over-payments - If an over-payment occurs, you will be issued a refund within 2 weeks after the event to make sure no extra linens, decor or any other items need to be used or added to the event.
  15. Refunds - If you are eligible for a refund for any reason, refunds will be issued 3 to 4 weeks after your event to make sure there were no damages to rental items or wax on the linens.
  16. If equipment is ordered and delivered but not used, no refund will be given.
  17. The room must be set upon our setup teams arrival as they may be setting additional weddings the same day. If the crew has to wait longer than 30 minutes for the venue to set the room, a fee of $50 per half hour may be assessed.
  18. Dye lot notice: It is possible for there to be slight variations in the colors of linens rented due to different dye lots.
  19. Non-returned linens, or linens returned as part of your rental that belong to another company and not Elite Events of Orlando LLC will both be considered lost, and the replacement value may be charged to you. You will be notified within 5 business days (Mon-Fri) if there are missing linen or problems with the returned linen. 
  20. Early ending events - If your event is going to end early, it is your responsibility to notify your designer/coordinator/planner fro Elite Events of Orlando LLC so we can make sure to have a clean up crew there early so the venue can close on time.
  21. Inclement weather:  If your event runs long due to weather, please call your rep ASAP (or designate someone) and simply let them know so the cleanup time can be adjusted at no charge. 
  22. In case of a tropical storm or hurricane, you will be allowed to move your event date to a new date at no charge. If the event is cancelled, there will be no return of your deposit and a refund of 50% of the total contract will be issued in 4 to 6 weeks after notification of  cancellation (refunds do not apply to non-weather-related cancellations) Furthermore, we will not risk the safety of our setup crews if road conditions become to severe or heavy flooding is occurring or scheduled to occur. We will reach out to you and discuss options at this point.


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